Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Copyright
The information and pictures displayed on our websites are the property of Energy Excellence unless explicitly stated to the contrary. They are protected by copyright laws. Material may be downloaded free of charge or printed without requiring specific permission. This is subject to the material not being used in a derogatory manner, in a misleading context or for commercial purposes. If the material is being issued to others, the source including the web address and copyright status must be acknowledged. We may require you to register your details before downloading certain information or documents.
Trade Marks
‘Energy Excellence’ is a company registered in England & Wales
Course Dates and Venues
Energy Excellence reserves the right to alter or cancel published dates and change venues without liability.
In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course can be refunded in full.
Whilst every effort will be made to avoid resource changes, Energy Excellence reserves the right to amend or replace any pre-named trainer scheduled to deliver a specific course.
Time Scales for Completion
Full Paying Delegates have 12 months to complete the course from the date of attendance. If you do not complete the course within the 12 month time limit, additional charges apply to extend the time limit. Refresher courses are also available, starting from £95 + VAT per day (dependant on the qualification).
Fees
All fees online are current at the time of going online. However, we reserve the right to change them. Website discounts apply to specific training courses. Any special promotions are subject to change on a month by month basis.
DBS (Basic Disclosure)
Please note, for any qualifications where you will be working in peoples homes then a Basic Disclosure from DBS (Disclosure & Barring Service) will be required by your chosen accreditation scheme.
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return policy carefully for information on how we handle returns and refunds for our products and online courses.
1. Energy Performance Certificates (EPCs)
Non-Refundable Circumstances:
Eligibility for Refund:
- Your appointment is cancelled by Energy Excellence
- You have cancelled your appointment with a notice of at least 24 hours before the arranged time of your home energy assessment.
- You have a complaint which, following investigation, shows that the Assessor failed to comply with the Scheme’s Standard Assessment Procedures, and that led to an incorrect energy rating that Assessor failed to correct and send you a link to a replacement EPC. If a non-complaint EPC, as per the Scheme’s standards, is amended by the Assessor so it complies with the Scheme’s standards and it is resubmitted in the EPC Register, then you are not eligible for a refund.
2. Online Courses (Video/Adui/Live Content)
We understand that sometimes circumstances change, and you may need to request a refund. Below is our refund policy for online courses:
CANCELLATION NOTICE: Should you wish to cancel your booking the following charges will apply:
Eligibility for Refund:
Non-Refundable Circumstances:
Access After Refund:
1. Clothing and Equipment
Non-Refundable Circumstances:
Eligibility for Refund:
- Your order is cancelled by Energy Excellence
- Your order arrives broken, damaged or is not fit for purpose.
To be eligible for refund, the product or item of clothing must be unused, unworn and in its original packaging and condition. If these conditions are not met, your request for refund may be rejected.
3. How to Request a Refund
To initiate a refund for an online product or course, please follow these steps:
4. Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank or payment account. If it’s not showing up, please contact us at [support@energyexcellence.org.uk]. Refunds are typically processed within 5-7 business days from the date of approval.
5. Changes to the Return Policy
We reserve the right to update or modify our return and refund policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy.